Frequently Asked Questions
How would I know if my order has been received successfully?
Upon receipt you will receive confirmation from Talensi Accra Ghana This will be sent to the email address you provided When you placed your order. The email will contain order details. If for some reason you did not receive an order confirmation please email. Do not hesitate to contact customer service at [email protected].
How do I modify my online order?
Due to processing times of our orders You are only able to modify orders within 24hrs after they have been placed. Please contact us and we will modify your order in that timeframe. How long would it take for me to receive my order All of our garments are handmade in our Accra Ghana atelier by one of our talented sewers therefore, most of our inventory is made to order and will ship within two weeks after the order is placed.
Can I have my order rush processed ?
Rush orders are processed in 5-7 business days at an additional fee of $30.00 or 150ghc per a garment. Please contact us prior to placing a rush order. All of our garments are made to order, thus rush processing may not be available depending on own production schedule. Once you receive a confirmation that we can rush your order, please submit your $30.00 or 150ghc fee per garment here.
How do I shop online ?
Click on the SHOP– drop the shop tab with the “collection” name e.g. JUNEBUG, SERENDIPITY etc., add the product to your cart, fill in your details (you can create an account to make shopping easier), make payment. Tracking details will be sent immediately the order is dispatched.