Returns & Exchanges

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Talensi accessible at www.talensi.com.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

What is your exchange and return policy?

Due to the custom nature of our work,no returns are accepted at this time. We can can offer you an exchange if you contact us within five days of delivery. Unfortunately there is no exceptions to our return/exchange policy.If you have a concern regarding to the quality and sizing of your custom garment. Please contact us directly and we will be happy to review your concern with you.
All items must be in original, new, unworn, undamaged and unaltered condition with all tags attached (including the return tag on dresses, rompers and jumpsuits) and accompanied by your receipt. Please note that Final Sale items .gift cards, lingerie and swimwear cannot be returned or exchanged. We’re unable to honor previous sale prices, promotions and/or price adjustments. Shipping and handling charges will not be refunded. Unfortunately, we cannot accept any item for return that is not in original, new condition or damaged due to: Soiling or staining (food, lipstick, makeup, bleach, marker/pen, sweat, dirt, etc.) Wear and tear (worn, ripping, tearing, snagging) Scent (perfume, body odour, mildew)

How do I exchange an item?

Due to limited merchandise quantities and the constantly evolving fashion selection on poquapoqu.com, we currently do not process exchanges of poquapoqu.com merchandise. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item(s) for a refund. When we receive your return, we’ll issue you a refund.

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