Returns & Exchanges

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Talensi accessible at www.talensi.com.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

What is your exchange and return policy?

We want everyone to be happy and to love their purchases so if for any reason you are not satisfied with your purchase please contact us directly to discuss further.
a) If you find a fault in any of the items: we will be refunding 100% on the return of merchandise.
b) If you wish to return the items for other valid reasons (this will be decided on a case-to-case basis) we will be refunding 50% on the return of merchandise.
c) Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached
d) If you provide a size for your items to be made in, any changes in custom order requested by you will not be refunded after delivery if changes are not communicated prior to shipping.
In either case, the refund will not include the shipping charges and the cost of shipping the items back to us is to be borne by the customer.

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